Hospitality Services Reputation Management

Are guest reviews costing you revenue?

Take control of your reputation, improve guest satisfaction
and increase online visibility with one easy-to-use tool.

Generate positive reviews. Improve ratings. Book more rooms and fill more tables.

In the hospitality industry, managing your reputation is key to bringing in more guests to your hotel or restaurant. With Repzilla, we’ll make it easy to manage and respond to reviews, verify listings, monitor online mentions and keep an eye on your competition, so you can focus on what you do best – providing great guest experiences.

More than 80% of hotel and restaurant customers say their decisions are driven by online reviews and opinions.

A half-star increase in average ratings makes a restaurant 50% more likely to fill all tables for the evening.

93% of people use online reviews when determining which
hotel to book.

Review Management

Repzilla makes it easy to monitor your reviews from 250+ sites, all in one place. Receive text or email alerts as soon as a guest leaves feedback. Now you can respond in real-time to resolve guest issues before they escalate, preventing bad reviews on public sites.

Listing Management

Keeping your restaurant or hotel’s listings updated online is critical to bringing in new guests and keeping them satisfied. Repzilla helps you take control of your listings across the web to ensure guests can easily find information about your business.

Social Management

As guests write comments and snap pictures on social media, you can monitor every post in real-time – and join in on the conversation! Engaging with guests on social media is a great way to build a fanbase, conduct customer service and generate leads.